Confidentiality

The members of the advisory committee shall be placed under an obligation of confidentiality concerning anything that might come to their knowledge during their function, with regard to the accredited or applicant body or their clients.
Hearing and judgment of the complaint and appeal lodged against certified clients
The record of the same shall be kept in the nonconformity register and inform the client immediately, to clear the matter. If Technical Director feels the requirement to visit the place of the client to see the evidence, the client shall be informing for the same, otherwise Technical Director may pre-pone the planed surveillance audit of the client.
In case the matter cannot be sought out or needs to suspend the certificate or impose the penalty, then the matter will be handed over to advisory committee and the decision of the Advisory Committee shall be binding on both the parties or the unsatisfied party may approach to the judicial court of justice.